Duty Manager

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🌟Lead the vibe. Support the team. Create unforgettable stays.

About Us

Haka House is a collection of stylish, affordable hostels in some of Aotearoa’s most iconic locations. We’re more than just a place to sleep — we’re a welcoming hub for curious travellers, rooted in Māori values and committed to genuine connection. Our mission? To create a home-away-from-home where guests (Manuhiri), staff (Manaki), and local communities come together in a spirit of warmth, respect, and adventure.

About the Role

As a Duty Manager at Haka House Auckland, you’ll be the go-to person during your shift — keeping things running smoothly, supporting the team, and ensuring every guest has a top-tier experience. It’s a hands-on role with real impact, perfect for someone who thrives in a fast-paced, people-focused environment.

What You’ll Be Doing

• Running daily operations during your shift — check-ins, guest support, and problem-solving
• Leading and supporting the team to deliver exceptional service
• Maintaining hostel cleanliness, safety, and presentation standards 🧹
• Handling cash transactions and balancing tills 💰
• Enforcing policies to ensure a safe, respectful environment
• Creating a warm, inclusive atmosphere for guests and staff 🤗
• Contributing ideas and feedback in team meetings to help us grow

What You’ll Bring

• Experience in a supervisory or hospitality management role
• A friendly, approachable attitude and strong customer service skills
• Great communication and leadership abilities
• Confidence with cash handling and basic reporting
• Familiarity with booking systems (a bonus!)
• A passion for travel, people, and creating memorable experiences
• A genuine interest in Māori culture and values

Why Join Us?

• Be part of a passionate, purpose-driven team
• Work in a vibrant, culturally rich environment
• Meet amazing people from around the world
• Grow your skills in a supportive and exciting workplace

If you’re ready to be part of something special and help us deliver the best hostel experience in New Zealand, we’d love to hear from you!