Duty Manager

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🌟Lead the vibe. Support the team. Create unforgettable stays.

About Us

Haka House is a collection of stylish, affordable hostels in some of Aotearoa’s most iconic locations. We’re more than just a place to sleep — we’re a welcoming hub for curious travellers, rooted in Māori values and committed to genuine connection. Our mission? To create a home-away-from-home where guests (Manuhiri), staff (Manaki), and local communities come together in a spirit of warmth, respect, and adventure.

About the Role

As a Duty Manager at Haka House Wānaka, you’ll be the go-to person during your shift — keeping things running smoothly, supporting the team, and ensuring every guest has a top-tier experience. It’s a hands-on role with real impact, perfect for someone who thrives in a fast-paced, people-focused environment.

What You’ll Be Doing

• Running daily operations during your shift — check-ins, guest support, and problem-solving
• Leading and supporting the team to deliver exceptional service
• Maintaining hostel cleanliness, safety, and presentation standards 🧹
• Handling cash transactions and balancing tills 💰
• Enforcing policies to ensure a safe, respectful environment
• Creating a warm, inclusive atmosphere for guests and staff 🤗
• Contributing ideas and feedback in team meetings to help us grow

What You’ll Bring

• Experience in a supervisory or hospitality management role
• A friendly, approachable attitude and strong customer service skills
• Great communication and leadership abilities
• Confidence with cash handling and basic reporting
• Familiarity with booking systems (a bonus!)
• A passion for travel, people, and creating memorable experiences
• A genuine interest in Māori culture and values

Why Join Us?

• Be part of a passionate, purpose-driven team
• Work in a vibrant, culturally rich environment
• Meet amazing people from around the world
• Grow your skills in a supportive and exciting workplace

If you’re ready to be part of something special and help us deliver the best hostel experience in New Zealand, we’d love to hear from you!

Position description Apply now

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