Permanent | Full Time | Auckland HQ + Regular Nationwide Travel
Haka House is growing fast — and we’re looking for an experienced, hands‑on IT Manager to lead technology operations across our national network of hostels and corporate sites.
This is a high‑impact role responsible for keeping our systems reliable, secure, and running smoothly across multiple locations. You’ll be the go‑to expert for everything IT, ensuring our teams and guests experience seamless technology every day.
Because we operate a nationwide property network, this role requires regular travel across New Zealand. It will suit someone who thrives in a dynamic, on‑the‑move role and is naturally flexible, adaptable, and comfortable working across varied environments.
✨ Why You’ll Love This Role
- A unique opportunity to own IT service delivery across a growing nationwide hospitality brand
- Variety and autonomy — no two days or properties are the same
- Work with passionate teams who care about people, technology, and guest experience
- Lead reliability, innovation, and continuous improvement across our NZ IT cluster
🔧 Key Responsibilities
- Oversee day‑to‑day IT operations across all Haka House properties and Auckland HQ
- Ensure systems, networks, Wi‑Fi, applications, and devices remain secure and high‑performing
- Manage cybersecurity controls, patching, access reviews, and incident response
- Own vendor relationships, contracts, SLAs, and escalations
- Deliver IT projects, upgrades, and new‑property onboarding in collaboration with Group IT
- Manage IT budgets and licensing, ensuring efficient and cost‑effective operations
- Serve as the main IT stakeholder for property teams and corporate staff
- Continuously assess and propose improvements to systems, processes, and service standards
🌏 Travel & Flexibility Requirements
This role
requires regular travel across New Zealand, often at short notice, to support property needs, projects, and issue resolution.
You’ll need to enjoy:
- Working across multiple sites
- Changing environments
- Hands‑on problem-solving
- Adapting priorities in fast‑moving situations
If variety, movement, and autonomy energise you — this is the job for you.
🖥️ Essential Experience
- IT cluster / multisite experience, preferably across New Zealand
- 3+ years in IT operations or IT management
- Strong understanding of networks, cloud services (M365 / Azure), and hospitality systems (PMS, POS, Wi‑Fi platforms)
- Vendor and SLA management experience
- Solid cybersecurity and compliance awareness
- Excellent communication skills, both technical and non‑technical
🎓 Education Requirements
- Bachelor’s degree in Information Technology, Computer Science, Systems Engineering, or a related field
OR
- Equivalent, proven practical experience managing IT operations across multi‑site environments
🎯 About You
You’ll thrive here if you:
- Enjoy being out on the road supporting different properties
- Are a confident communicator who builds trust easily
- Love solving problems and improving systems
- Stay calm under pressure and juggle multiple priorities
- Combine technical know‑how with a people‑focused approach
🤝 Apply Now
If you’re an IT leader who loves variety, travel, and the challenge of supporting a nationwide network — we’d love to hear from you.
