IT Support

IT Support | Haka House | Auckland HQ

Permanent Full Time | Monday to Friday | Flexitime

Love tech, travel, and making things work? This one's for you.

If you are early in your career, naturally curious, and want a role where you are actually out in the world rather than stuck behind a desk, keep reading. Haka House is one of New Zealand's most loved and awarded hostel brands, and we are looking for an IT Support person who is as comfortable solving a network issue in Auckland as they are jumping in a car and heading to a hostel in Queenstown to sort things out on the ground.

This is not a role where you sit and wait for tickets to come in. You will be travelling approximately 40% of the time across Aotearoa, getting to know our properties and our people, and being the person everyone is relieved to see walk through the door.

🌿 About Us

Haka House is a multi-award-winning group of hostels proudly leading the way in New Zealand's hospitality scene. We are all about warm welcomes, top-tier experiences, and a team culture that is genuine, grounded, and a lot of fun. Our values, Whanau, Aotearoa Proud, Keeping it Real, One in a Million, and Reach for It, are not on a poster. They are how we show up every day.

🌟 What We Are Looking For

We are after someone who:

• Is early in their career and genuinely hungry to learn and grow
• Is autonomous, self-driven, and does not need to be micromanaged
• Can explain technical concepts to non-technical people and make them feel good about it
• Is a natural relationship builder who enjoys working with a wide range of people
• Has a can-do attitude and is happy to go beyond the job description when needed
• Holds a full NZ drivers licence (this one is non-negotiable)
• Has a qualification in IT, Computer Science, or a related field (certifications like CompTIA A+ are a bonus)

💥 What You Will Be Doing

• Being the go-to technology point of reference for all Haka employees across the network
• Providing first-line support for hardware, software, and network issues, fast
• Performing routine maintenance, updates, and managing user accounts
• Logging and managing support requests with a target resolution time under 24 hours
• Travelling to properties across New Zealand and getting stuck into one-off projects as they come up

✨ What You Will Get

• A role that gets you out of the office and across one of the most beautiful countries on earth
• Real variety, real ownership, and real opportunities to grow
• An employee-built culture where people are genuinely invested in your development
• Access to wellbeing support through Groov and EAP
• A supportive, fun, and inclusive team that works hard and celebrates together

If you are ready to build your career somewhere that will back you, challenge you, and take you places (literally), we would love to hear from you. Apply now with your CV and a note about what draws you to Haka House.

Position description Apply now

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