Regional Hostel Manager

🌄 Regional Hostel Manager – Queenstown

Location: Queenstown & Queenstown Lakefront

Type: Permanent, Full-Time

Hours: Monday–Friday

Reports to: Operations Manager – South Island

Are you a passionate hospitality leader ready to take the reins in one of Aotearoa’s most iconic destinations? Haka House is on the hunt for a Regional Hostel Manager to lead our Queenstown properties with energy, purpose, and a love for creating unforgettable guest experiences.

🏡 About the Role

As Regional Hostel Manager, you’ll oversee the day-to-day operations of our Queenstown hostels, ensuring smooth running, exceptional service, and a thriving team culture. You’ll manage people, processes, finance, maintenance, and reporting—bringing our brand values to life while driving performance and guest satisfaction.

This is a hands-on leadership role where you’ll be empowered to make decisions, lead with heart, and create a welcoming environment for guests and staff alike.

💼 Key Responsibilities

• Lead and develop a high-performing team across housekeeping, front desk, and night management
• Manage budgets, costs, and revenue opportunities
• Drive guest satisfaction through exceptional service and proactive issue resolution
• Collaborate with national operations and other property managers
• Ensure health & safety compliance and timely maintenance resolution
• Maintain high standards of cleanliness, presentation, and brand alignment
• Complete accurate reporting and financial audits

🌟 What You’ll Bring

• 5+ years in hotel, lodge, or accommodation management
• 3–5 years of people leadership experience
• Strong problem-solving and time management skills
• Excellent communication and a team-first attitude
• Budget and revenue management experience
• A passion for youth tourism and creating memorable guest experiences
• Knowledge of Health & Safety in the accommodation sector

🤝 Key Relationships

You’ll work closely with internal teams (Operations, Finance, People & Capability, Revenue, IT, Maintenance) and external stakeholders including guests, contractors, tour group leaders, and landlords.

📈 Performance Metrics

Success will be measured through guest feedback, OTA rankings, budget achievement, team engagement, and operational excellence.

💚 Our Values

At Haka House, we live by our values:

• Whānau – We trust and support each other
• Aotearoa Proud – We care deeply about this land and culture
• Keeping it Real – No egos, just genuine hospitality
• Purpose-driven – We aim high and deliver with care
• One in a Million – Every guest is unique, and we treat them that way
• Reach For It – We innovate and push boundaries
• Sense of Place – We celebrate the connection between our brand and every location we call home

Ready to lead with purpose in one of NZ’s most exciting tourism hubs? Apply now and be part of a team that’s passionate about people, place, and unforgettable experiences.